Terms & Conditions
1. Description of coaching
Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the Client to maximize personal and professional potential. It is designed to facilitate the creation and development of personal, professional, or business goals and to carry out a strategy or plan for achieving those goals.
2. Coach–Client relationship
A. Professional standards. The Coach agrees to maintain the ethics and standards of behaviour established by the International Coaching Federation (ICF).
B. Client responsibility. The Client is solely responsible for their own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of the coaching relationship. The Coach is not liable for any actions or inaction, or for any direct or indirect result of services provided.
C. Medical disclaimer. The Client understands coaching is not therapy and does not substitute for therapy, psychotherapy, or medical advice. It is not intended to diagnose or treat mental disorders.
D. Engagement. The Client agrees to communicate honestly, be open to feedback, and dedicate the necessary time and energy to participate fully in the program.
3. Services and format
The parties engage in a 3-month (12-week) Coaching Program consisting of:
- 2 Strategic Sessions (90 minutes each) — at the beginning and end of the program.
- 10 Coaching Sessions (60 minutes each) — weekly.
Support. The Coach is available for brief information exchanges via email or messengers (WhatsApp / Telegram) between scheduled meetings during working hours (Mon–Fri, 10:00–19:00 CET).
4. Refund policy & money-back guarantee
In accordance with the Coach's commitment to quality and professional fit:
- 100% refund guarantee. If, after the completion of the first two (2) sessions, the Client feels that the method or the Coach–Client chemistry is not a fit, the Client is entitled to a full (100%) refund of the total program fee paid.
- Termination for refund. To claim this refund, the Client must notify the Coach in writing within 24 hours after the end of the second session.
- Post-2nd session. After the third session has commenced, no refunds will be issued for the remainder of the program, as the Coach has committed a specific timeslot and resources to the Client.
5. Meeting cancellation and rescheduling policy
- The Client must notify the Coach at least 24 hours in advance to cancel or reschedule a session.
- Cancellations with less than 24 hours' notice, or "no-shows," will result in the session being forfeited and charged in full.
- The Coach will attempt in good faith to reschedule missed meetings notified with proper notice.
6. Confidentiality, data protection & professional development
Ethical standards. The Coach agrees to maintain strict confidentiality in accordance with the ICF Code of Ethics.
Professional supervision and mentoring. For the purpose of maintaining the highest quality of service, specific coaching topics may be shared anonymously with qualified Supervisors or Mentors. The Client's identity remains strictly protected.
ICF credentialing. The Client agrees to share their name, contact information, and session dates with the ICF for experience verification purposes only. No session content is shared.
AI tools & transcription. For enhanced focus and accuracy, the Coach may use AI-powered transcription or summary tools (e.g., Zoom AI, Fireflies).
Privacy. All transcripts are treated as Confidential Information and stored securely in compliance with the Swiss Federal Act on Data Protection (nFADP).
Consent. The Coach will obtain the Client's consent before using AI tools. The Client may opt out at any time.
Exceptions. Confidentiality is waived only in cases of imminent risk of harm to the Client or others, illegal activity, or if required by a court order.
7. Limited liability
The Coach makes no guarantees or warranties regarding specific results. In no event shall the Coach be liable for any indirect, consequential, or special damages. The Coach's entire liability is limited to the amount actually paid by the Client under this Agreement.
8. Agreement termination
- Either party may terminate this Agreement at any time with 1 week written notice.
- If the Client terminates, they compensate the Coach for all services provided up to the termination date.
- If the Coach terminates, remaining sessions will be refunded on a pro-rata basis (excluding the 100% guarantee period case described in section 4).
9. Record retention
The Coach will maintain records (digital or print) for a period of not less than 3 years after the conclusion of the relationship.
10. Strategic partnership & case study terms (optional)
A. Collaborative opportunity. The Coach offers a Strategic Partnership Option for Clients who are willing to contribute to the development of the "Shift Happens" methodology by sharing their transformation journey.
B. Special terms. Subject to mutual agreement, a Special Program Fee or Bonus Strategic Sessions may be applied if the Client agrees to provide a formal testimonial and allows the Coach to document the progress as a Case Study.
C. Anonymity & professional standing. To protect the Client's corporate reputation and privacy, the Coach guarantees that all such Case Studies will be anonymized by default. Identifying details, such as the Client's name and specific employer, will be replaced with general descriptors (e.g., "Senior Leader in a Global Pharmaceutical Company").
D. Content approval. The Client shall have the right to review and approve any written or recorded material related to their Case Study before it is published or shared with third parties.
E. Scope of use. Approved and anonymized materials may be used for educational, marketing, and professional development purposes within the Coach's practice.
11. Applicable law and jurisdiction
This Agreement shall be governed by and construed in accordance with the substantive laws of Switzerland. The exclusive place of jurisdiction for all disputes arising out of this contract shall be the Canton of Basel, Switzerland.