Privacy Policy
1. Introduction
This Privacy Policy explains how Nataliya Romanenko (the "Coach") collects, uses, and protects your personal data when you visit www.shifthappenscoach.me and use the coaching services. We comply with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Data controller
The responsible party for processing your data is:
Nataliya Romanenko, St. Alban Rheinweg 180, 4052 Basel, Switzerland
Email: nata.romanenko@gmail.com
3. What data we collect
We collect data that you provide directly to us:
- Contact information: name, email address, phone number when you book a consultation or sign up for the newsletter.
- Professional details: information that you share in the "Request" area of the consultation request form.
- Technical data: IP address, browser type, and cookies (via analytics tools) to improve website performance.
4. Purpose of data processing
We process your data for the following purposes:
- To provide and manage coaching services.
- To communicate with you regarding appointments and program updates.
- To comply with legal obligations (accounting, tax, and ICF credentialing).
- To send marketing communications (only with your explicit opt-in consent).
5. AI and transcription tools
As outlined in our Terms & Conditions, we may use AI-powered tools (e.g., Zoom AI) for transcription and session summaries. These tools are selected based on their compliance with high data protection standards. Data processed by these tools is stored securely and is not used to train public AI models. Consent is obtained before activation.
6. Data sharing and third parties
We do not sell your data. We only share data with trusted third-party providers necessary for business operations:
- IT hosting: Hostpoint, Vercel.
- Payment processors: e.g., Stripe, PayPal.
- Scheduling tools: e.g., Calendly.
- Professional bodies: ICF (only name, contact and coaching dates for verification).
- Supervisors / mentors: only in anonymized form.
7. Data retention
We retain your personal data only as long as necessary:
- Coaching records: minimum of 3 years (as per ICF standards).
- Financial records: 10 years (as per the Swiss Code of Obligations).
8. Your rights
Under Swiss law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw your consent for data processing at any time.
To exercise any of these rights, please contact us at nata.romanenko@gmail.com.
9. Data security
We implement appropriate technical and organizational security measures (such as SSL encryption, secure servers, and access controls) to protect your personal data from unauthorized access, loss, or misuse.
10. Jurisdiction
This Privacy Policy is governed by Swiss law. The place of jurisdiction is Basel, Switzerland.